FAQs - Frequently Asked Questions

Do you have wi-fi?
Yes, complimentary wi-fi is available throughout the house. We also have a lap-top available for guest use in the guest lounge.

When can we check in?
Check in is by prior arrangement. An early check-in cannot be guaranteed. However if you wish to arrive early and your room is not ready we will be happy to store your bags safely leaving you free to explore Belfast.

When must we check out?
The latest check-out time is 11am. However, you are welcome to leave your luggage and collect it later on during the day.

Do you have secure car-parking?
We have secure car-parking in our back-yard, which is free of charge.

Is smoking allowed?
No. We operate a strict non-smoking policy throughout the house.

Nearest shops, pubs and restaurants?
There is a varied range of shops, pubs and restaurants within a 10-minute walk on the popular Ormeau Road.

Are you wheel-chair accessible?
Unfortunately, due to the nature and age of the building, we regret that we are not wheel-chair accessible.

What is the cancellation policy?
We require 48-hours' notice in advance of the due check-in date. If a booking is cancelled within 48-hours' notice, the first night's stay will be charged unless the room is resold.

How do I confirm my reservation?
Credit / debit card details are required at the time of booking to secure the reservation. However payment can also be made by cash (sterling and euro) or by cheque.

Any other queries?
If you have any other queries please do not hesitate to contact us by e-mail or by phone.